Refund Policy

Returns 
If for some unfortunate reason you are not satisfied with your purchase, we will gladly except your return within 14 days from the date of delivery and give you a refund back in the same form of payment used. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. However, we will gladly allow you to exchange your items for something different or you may be issued an in-store credit to use on a future purchase.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

All gift cards are non-refundable.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be issued to your original method of payment, within 5-7 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@you9ted.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@you9ted.com and send your item to: Rooted In Virtue, LLC, 62 W 15th Street, Apt 1E, CHICAGO HEIGHTS IL 60411, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Rooted In Virtue, LLC, 62 W 15th Street, Apt 1E, CHICAGO HEIGHTS IL 60411, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

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