FREQUENTLY ASKED QUESTIONS

PRE-ORDER QUESTIONS

Do you offer returns?

Yes. We have a 30-day money back guarantee. We will gladly accept your unworn merchandise back within 30 days of receipt. Items must be unworn and in its original condition. First, you must email us at customerservice@you9ted.com with your name and order number. We will then email you a return shipping label. Once we receive your items back, we will refund you back in the form of payment used at the time of order. Please allow 3-5 business days for the funds to arrive to your banking institution.

Do you offer exchanges?

Yes. We will gladly accept your unworn merchandise back within 60 days of receipt. Items must be unworn and in its original condition. First, you must email us at customerservice@you9ted.com with your name and order number. We will then email you a return shipping label. Once we receive your items back, we will then contact you about which items we will exchange out for you. If there is a negative balance on the order, we will invoice you with a payment link to pay. Once the negative balance is satisfied, we will then get your exchanged items out to you in the mail within 3-5 business days. If there is a positive balance, you will receive an in-store credit that can be used on a future purchase.

What is your current production time?

New orders are usually shipped within 3-5 business days. You will receive your tracking number at that time. Once shipped, orders are usually received within 5-7 business days for US destinations. International orders usually take a few weeks to arrive.

Where are you based?

We are based out of Chicago Heights, Illinois

Do you offer rush delivery options?

Not at this time. However, we do offer local pickup and/or delivery within 10 mile radius for a $5.00 fee.

Will the colors seen on my screen be identical to the item received?

Sometimes, the colors you see on your monitor may not exactly match what they look like in real life. This is because of variations between different monitors and settings-- but don't worry! We always do our best to provide accurate mock-ups so that every customer can have an idea about how their product will appear before buying.

Do you offer long-sleeved t-shirts?

Not at this time, but keep checking back. We update our inventory frequently.

Can my order be personalized?

Not at this time, but keep checking back. We may add this on in the future.

Can you remove the price when shipping the order for a gift?

No, it is a landing page and sales funnel builder exclusively for Shopify stores.

Which payment methods do you accept?

No, it is a landing page and sales funnel builder exclusively for Shopify stores.

Are you a Black-Owned Business?

Yes. we are 100% Black, & Women-Owned.

MID-ORDER QUESTIONS

Where is my order confirmation email?

We send your confirmation email immediately. If you don’t see it in your inbox or spam folder, your email address may have been spelled incorrectly. Please email customerservice@you9ted.com with the name on your order.

I need to make an adjustment to my order, what do I do?

Please email us immediately at customerservice@you9ted.com. We can make adjustments up to the point of order fulfillment. Once your order has been fulfilled, we can no longer made adjustments, but you can always exchange/return according to the policy.

I forgot to add my discount code. Can you apply my discount code to my existing order?

Please email us immediately at customerservice@you9ted.com. We can make adjustments up to the point of order fulfillment. Once your order has been fulfilled, we can no longer made adjustments, but you can always exchange/return according to the policy.

I changed my mind. Can I cancel my order?

Please email us immediately at customerservice@you9ted.com. We can make adjustments up to the point of order fulfillment. Once your order has been fulfilled, we can no longer made adjustments, but you can always exchange/return according to the policy.

When will my order ship?

All orders are fulfilled within 5-10 business days from the order date. Shipping generally takes 5-7 business days for US orders, and 14-28 business days for international orders.

There is a sale for something that I previously purchased. May I get a discount on my previous order?

At this time, we do not offer price adjustments.

POST-ORDER QUESTIONS

My order appears stuck in “pre-shipment.” What should I do?

We typically drop orders at the post office Monday - Friday. In the case that your order is still in “pre-shipment” after 3 business days, please email customerservice@you9ted.com with your order number and issue.

My order appears stuck “in transit.” What should I do?

In the rare case that your order’s tracking does not update for 2 weeks, we will send another order. Please email customerservice@you9ted.com with your order number and issue.

I only received part of my order. Where is the rest of my order?

All orders ship at the same time, UNLESS you have a "pre-sale" item on your order. In that case, the items that are currently "in stock" will ship within 3-5 business days. The pre-sale item will ship on or before the date listed in the product description. If your pre-sale item does not ship within 3-5 business days from the proposed date in the product description, please email us at customerservice@you9ted.com

What do I do if I receive a defective product or the wrong product?

Our sincerest apologies if you have received either the wrong item or a defective item. Please contact us immediately at customerservice@you9ted.com and we will get the issue resolved promptly. You must reach out to us regarding the defect/incorrect item within 30 days of delivery.

The tracking information shows delivered, but I have not received it. What should I do?

Unfortunately, the post office will sometimes mark an order “delivered” before making the delivery. If you don't have your order within 5 business days of the “delivered date,” please email us at customerservice@you9ted.com with your order number, issue, and mailing address.

My order was returned to sender. What should I do?

If the post office returns your order, we will issue a refund or reship the item. We will contact you if/when we receive the order to work with you on the best way to proceed.

How do I care for my items?

T-Shirts, Denim Jacket, Letterman Jacket, Camo Cropped Jacket

  • Machine wash in cold water INSIDE OUT with like colors

  • DO NOT tumble dry

  • DO NOT iron over chenille patch or screen prints

Women's Camo Maxi Jacket

  • Dry clean only

I love my items, how can I tag you on social media when I wear them?

If you're posting on Instagram here's our link: https://www.instagram.com/you9ted

If you're posting on Facebook here's our link: https://www.facebook.com/you9ted

If you're posting on TikTok here's our link: https://www.tiktok.com/@you9ted

I love your brand how can I become a brand ambassador?

We'd love to have you! As a brand ambassador you'll receive 30% commission on sales and a 20% discount! Just click this link to sign up!

MISCELLANEOUS QUESTIONS

We'd love to have you as a vendor, how can we send you information on an event we're hosting?

Please email our Event Coordinator at waynejones@you9ted.com or call at (708)855-3433

I would like to place a bulk order, who do I need to contact?

Please email us for a quote at shemarijones@you9ted.com Include the following:

-Product

-Quantity

-Sizes

I love your brand, how can we partner with you?

Please email us at collaborate@you9ted.com with your name/organization, social media links, and ideas of possible collaboration

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41
C
Unisex Jesus Chenille Patch T-Shirt
Chaunnie J Dodds
Great Gift 🤍

I purchased this as a gift and the recipient loved it.

C
Unisex Deliver Us From Religion Crewneck Sweatshirt
Customer
Deliver Us From Religion Crewneck Sweatshirt

I bought it for a gift but loved the message so I'm keeping it for myself. If you get some more at the show sale price and other colors let me know.

M
Unisex Jesus Chenille Patch T-Shirt
Mrs. Lewis
Amazing quality

I love to represent Jesus Christ! The quality if the shirt and the patch is made of quality fabrics! I washed & hung dry and it looked as it did brand new. I will definitely be shopping again with you all!!! I pray God’s Abundance upon you and everything you put your hands to!

D
Women's Jesus Chenille Neon Trench Coat
D.H.
Too Cute

This trench is so cute and fashionable. The fit is awesome and roomy to layer under. Everywhere I go wearing this trench I get noticed because of the statement I am making and receive compliments. This was a great purchase!

M
Women's Maxi Camo Jesus Chenille Patch Jacket
Michele Josey
I love it!

I got tons of compliments and felt very stylish while wearing it. It is nice to look great and represent Jesus at the same time.

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